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Blue Springs School District

Education with Distinction

Surface Go Tips

Surface Go Global Protect Tips

Connecting a Surface Go to the district VPN using GlobalProtect can sometimes be tricky.

Below is a clear, simple guide that will help you get connected and troubleshoot any problems.

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Open Global­Protect (VPN)

Click the up arrow (^) in the taskbar near the clock. Look for and click the Globe icon (GlobalProtect).

Sign In

A login window should pop up. Enter your standard Microsoft 365 credentials to complete the connection.

Surface Go Troubleshooting Tips

If the sign-in window does not appear, or if you can't connect, try the two quick fixes below.

  1. Press and hold down the power button on your Surface Go for a full 30 seconds until the screen turns completely off.
  2. Turn the device back on and repeat Steps 1 through 3 in the Step-by-Step Connection Guide above.
  1. Restart your device.
  2. Before logging into Windows, click the Wi-Fi icon on the sign-in screen.
  3. Disconnect from your Wi-Fi network and reconnect to it.
  4. Log into Windows and try connecting through the Globe icon again.